Explore the most effective strategies to collect, analyse, monitor and improve customer experience to turn process management into revenue growth.

Location: Miami, FL, USA
Date: 21-23 Feb 2011

Keynote Speaker: Darin Philips (Customer Experience Director at Bayview Financial LP), Karen Hobbs (Customer Service Director at ABB Concise), Suzanne Dunham (SVP Customer Service at Integrated Broadband Services), Sherry Klawsky (Director Product Development and Customer Experience at Global Crossing)

Tracks/Topics:

• Turn Indifferent Customer Into Loyal Ambassadors of Your Product or Service by Moving Towards 1st Time Resolution
• Improve Customer Perception of Your Product or Service by Transforming the Way You Measure and Manage Customer Satisfaction
• Move Away from Functional Silos to Seamless Collaborative Process Improvement Culture by Assessing and Developing Appropriate Strategies Targeting Specific Customer Related Processes
• Enhance Effectiveness of Your Core Customer Related Processes and Gain Significant Cost Savings by Improving Your Current Relationship with Your Customer

Fees Range: $349 - $2199
Highlighted Roles : Director, VP, Global Process Owner, Regional Process Owner, Lean Leader, Change Agent