The Customer Experience Exchange will be bringing together the world leading minds in customer and brand experience, from across a range of B2C and B2B organisations to discuss key issues like developing an inspirational brand and seamless customer experience across all channels, demonstrating the ROI of customer experience, embedding customer centricity through effective people engagement, motivation and training and using customer insight to drive continuous improvements.

Location: nhow Hotel, Berlin, GER
Date: 29 Nov-01 Dec 2011

Keynote Speaker: Ica Van Eeden (Chief Customer Officer at Sun International), John Paul Savant (VP Consumer Engagement and Product at Europe PayPal), Rod Butcher (Group Head of Customer Insight and Experience at Aviva), Paul Sands (Head of Customer Experience Management at Virgin Atlantic), Steve Whitty (Head of Customer Experience at Royal Bank of Scotland Group), Michael Buck(Executive Director of Global Consumer at Dell), Jonathan Browne(Senior Research Analyst at Forrester Research), Moira Clark (Director at Henley Business School), John Kembel (Vice President at RightNow),

Tracks/Topics:

• Developing an inspirational brand and seamless customer experience across all channels
• Using customer insight to drive continuous improvements
• Embedding customer centricity through effective people engagement and motivation and training
• Demonstrating the ROI of customer experience

Fees Range: €999 - €1499 (+ 19 % Germany VAT)
Highlighted Roles : Directors,VP,Head of Customer Experience,Customer Service Director,CCO,CMO,Head of Customer Insight,Head of Customer Service,Marketing Director
Highlighted Industries: Financial Services,Hospitality,Manufacturing,Retail,Travel/Tourism,Electronics,IT,Media