Be a part of 4th Annual Customer Experience Management In Telecom Summit and exchange your experiences with the top experts from the telecom industry. Learn latest trends and future developments in customer experience, customer profitability, voice of the customer, how to improve customer loyalty by embracing customer complaints.

Location: Venue Not Yet Available, Lisbon, Portugal
Date: 15-17 May 2012

Keynote Speaker: Not Yet Available

Tracks/Topics:

• Latest trends and future developments in Customer Experience
• Customer profitability- moving from customer acquisition to customer retention and loyalty
• Voice of the customer- How to listen to the Voice of the Customer
• Improve Customer Loyalty by Embracing Customer Complaints
• Customer Service - the new marketing in the era of the Social Customer
• What is the number one aspect to consider when aiming at enriching a customer experience strategy?
• Which customer survey methods have proved the most successful in obtaining feedback?

Fees Range: Not Yet Available
Highlighted Roles : CRM Manager,Customer Experience Manager,Customer Service Director,Customer Service Manager,Head of CRM,Head of Customer Care,Head of Customer Insight,Head of Customer Relations,Head of Customer Service,Head of Marketing,Loyalty Manager,Marketing Manager,Senior Manager of CRM,VP
Highlighted Industries: Telecom