Customer Interaction Malaysia 2011 will explore how to Improving customer interactions, loyalty, and organizational productivity with unified solution, Leverage predictive analytics to provide new intelligence Top 10 Global Mega Trends and Their Impact on Customer Expectation

Location: DoubleTree by Hilton, Kuala Lumpur, Malaysia
Date: 15 Jun 2011

Keynote Speaker: Shivanu Shukla (Associate Director at Frost and Sullivan), Rozalila Abdul Rahman (CMO at Telekom Malaysia Berhad), Andreas West (SVP of Customer Management at Celcom), Haytham Sawalhy (Director of CRM Solutions at Asia Pacific Orange Business Services), Halimah Bt Abdullah (Head of Customer Service at Maxis), Aminudin Zainodin (Senior Manager of Contact Centre at AmBank), Norlida A.Manaf (Head of Customer Relationship Management at Sime Darby Property Berhad), Michael Lai (CEO at Packet One Networks), Gary R. Blough (EVP at Worldwide Sales Interactive Intelligence)

Tracks/Topics:

• Integrated Customer Care Management across multi channels
• The causes of today customer care model and trends leading to a transformation
• Predicting Customer Behavior
• The Social Media Customer Care Maturity Model: How Do You Stack Up?
• Futurist Vision: Outlining the Innovation of Next Generation Customer Interaction
• Operationalising Social Media for Delivering Exceptional Customer Experience
• Predictive customer analytics and Customer Experience

Fees Range: $880 - $1280
Highlighted Roles : VP, Directors, Manager, COO, CIO, CTO, Head of IT, Head of Customer Experience, President, SVP, Senior Manager
Highlighted Industries: Airlines, Telecom, Banking, Financial Services, Healthcare, Hospitality, Automotive, BPO, Manufacturing, Insurance, Transportation/Automobile