CRM Evolution 2011 conference, featuring the latest speech technology tools and services and how voice and speech recognition are being used in businesses today.

Location: Hilton New York, New York, NY, USA
Date: 08-10 Aug 2011

Keynote Speaker: David Gergen (Senior Political Analyst), Marshall F. Lager (Managing Principal at Third Idea Consulting), Paul Greenberg (President at The 56 Group and Author), R Ray Wang (Principal Analyst and CEO at Constellation Research, Inc.), Brian Solis (Analyst at Altimeter Group), Brent Leary (Partner at CRM Essentials)

Tracks/Topics:

• Responding to the Voice of the Constituent or Customer
• Merging CRM With SCRM
• Addressing Key Challenges in Social CRM Adoption
• How Social Media Changed Customer Communication
• The New Face of Commerce Customer Experience Redefined
• Leveraging Customer Influence
• Social Communities: A Force Multiplier for the Contact Center
• Engage the Social Customer
• Operationalize Voice of the Customer Across Your Enterprise

Fees Range: $1595 - $1695
Highlighted Roles : President, SVP, GM, CEO
Highlighted Industries: Sales, Marketing, IT