Customer Focused Events Complete List - 7th Annual Customer Contact 2011 West

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event: Loyalty Industry

7th Annual Customer Contact 2011 West

Conference

7th Annual Customer Contact 2011 Frost & Sullivan Executive MindXchange is a rollercoaster ride of killer ideas and best practices to save you time, and headaches. Its the most dynamic and inspiring event out there, delivering some of the industrys best takeaways, nonstop networking, and invaluable new contacts

Location: Loews Coronado Bay, Coronado, CA, USA
Date: 23-26 Oct 2011

Keynote Speaker: R. Lynn Costlow (VP at Customer Service U.S. Cellular), Derek Williams (Author and Creator of The WOW Awards at The WOW Group), Graham Kingma (Head of Call Centre Operations WIND Mobile), Manish Sinha (VP of Global Customer Care at Yahoo), Emily Yellin (Journalist and Author), Jim Bampos (VP of Quality at EMC2 Corporation), Philip Bennett (EVP of Signature Services at optionsXpress Holdings)

Tracks/Topics:

The Contact Center as a Strategic Partner in the Enterprise
Excellence in the Customer Experience
Cross Channel Customer Interaction
Making the Most of Analytics

Fees Range: $2795 - $3865
Highlighted Roles : C-Level Executives, VP, President, Director, Manager
Highlighted Industries: BPO

Original Link

Featured Webinar
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Webinar: Mobile Customer Success Management

Want real-time access and insight into your customers? This webinar will benefit Customer Success Executives, Customer Success Managers, as well as anyone who is involved in Customer Intelligence Management.

Loyalty Conference
in Loyalty Impact

Conference partially focuses on driving business impact from rewards programs

Loyalty World USA tracks include how to leverage reward programs to drive measurable business results. Gain useful tips on increasing goal alignment of programs.

Vendor in Focus
in Loyalty Vendors

Join a community of vendors to achieve scale for customer rewards

Punchcard allows vendors to join a community of vendors to drive the activity among customers. Shared rewards infrastructure creates scale that is not possible for single vendor.

ARTICLE
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Loyalty Systems are a key tactical support for VoC programs

Integrating loyalty or incentive programs into data gathering (or vice versa) creates a more powerful feedback system — by drawing on the emotional engagement of the rewards program.

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Spotlight on the
LOYALTY INDUSTRY
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Editor's Note

Welcome (back) to the Ideal Path Customer Loyalty Portal.

It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.

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Loyalty Programs & Brand Strength

Loyalty programs can create a differentiating value story that clearly distinguishing your offering from competitors.