The Retail Bulletin Customer Loyalty Conference returns for 2011 with answers to so many questions like how can you ensure your customers experience is engaging? How can you ensure your loyalty initiatives deliver ROI? How can you make best use of your customer data and how can you use the explosion of mobile and social media initiatives to maximise your customers loyalty?

Location: The Cavendish Conference Centre, London, UK
Date: 15 Jun 2011

Keynote Speaker: Janet Smith (Clubcard Director at Tesco), Gavin Hawthorn (Head of CRM and Loyalty at Whitbread Hotels and Restaurants), Antony Smith (Head of CRM Group Marketing at Gala Coral Group), Sheridan Thompson (CRM Director at The Walt Disney Company, EMEA), Sienne Veit (Business Development Manager of New Technologies at M And S Direct), Harriet Williams (Head of Digital Development at Debenhams Retail PLC), Jeremy Waite (Head of Social Media at Phones 4U), Lesley Black (Senior Customer Loyalty Manager at Lloyds Banking Group)

Tracks/Topics:

• Drive Loyalty And Profits Through A Differentiated and Innovative Customer Experience
• Increase Customer Retention Through Putting Loyalty At The Heart Of Your Multichannel Offer
• Assess What A Successful Loyalty Programme Looks Like In 2011
• Boost Loyalty Through A Cost Effective Business Intelligence And Customer Analytics Strategy
• Increase Profits Through Integrating Mobile Into Your Loyalty Strategy
• Achieve Loyal Customers When They Are All Looking For The Cheapest Price
• Prove The ROI Of Your Loyalty Initiatives Through Establishing Best Practices Of Measuring Loyalty
• Build An Innovative Communications Strategy That Maximises Customer Loyalty
• Assess The Impact Of Social Media On Your Customers Loyalty

Fees Range: £79 - £399 (+ VAT)
Highlighted Roles : Manager, Director, Head of Enterprises, Chairman
Highlighted Industries: Retail, Telecom, BPO