8th Edition Customer Experience Conference is a highly intensive, content-driven event that includes case studies, presentations and panel discussions over two full days. By attending this event, industry leaders will build upon their existing foundations to keep ahead of the changes in customer stated and unstated needs. Learn to incorporate a caring service orientated approach to engage and retain customers.

Location: Not Yet Available, Chicago, IL, USA
Date: 17-18 Jul 2012

Keynote Speaker: Brad Smith (Vice President of Customer Experience Advocacy at Yahoo!), Graham Tutton (Vice President of Customer Journey & Insights at Comcast Corporation), Tom Moran (Director of Customer and Partner Experience at Microsoft), Peter Neill (Chief Customer Experience Officer at Level Three Communications), Christopher Tam (Director of Customer Experience Marketing at Hilton Worldwide), Brad Benton (Director of Rewards Global Programs at Marriott International), Robert Bachman (Director of Customer Experience at Avaya), Candy Michael (Vice President of Customer Feedback at American General Life Companies), Martie Woods (Vice President, Chief Experience Officer at Deluxe Corporation), Karl Sharicz (Director of Customer Intelligence at SimplexGrinnell), Bruce Bolger (Managing Director at Enterprise Engagement Alliance), Lisa K. Wilson (Director of Consumer Insights at UnitedHealthcare Medicare & Retirement), Vera Gavrilovich (Director of Customer Experience at ADT Security Services), Susan Forgie (Director of Customer Experience Management at McAfee, Inc), Abe Kazimierek (Senior Director of Total Customer Experience & Quality at Hewlett-Packard Company), Kareema Mejri (Vice President of Customer Centricity at Metlife), Michael Beaser (Director of Customer Experience at Fidelity Investments)

Tracks/Topics:

• Utilize innovative insights methodologies to capture unstated needs of the market
• Harness a proven cross-industry approaches to asset relocation within the customer experience strategy
• Outline a unified framework across all customer facing touch points to engage the entire workforce in experience delivery
• Leverage the benefits of internal and external branding to achieve a robust customer experience
• Explore the various siloed disciplines in the delivery of a superior customer experience

Fees Range: Not Yet Available
Highlighted Roles : CRM Manager,Customer Experience Manager,Customer Service Manager,Head of Customer Experience,Head of Customer Insight,Head of Customer Relations,Head of Customer Retention,Head of Customer Service,Head of Loyalty,Loyalty Manager,Manager,Senior Manager of CRM,VP