Customer Experience Strategies Summit is a one-of-a-kind event held in Canada, bringing together customer experience executives and directors from multiple industries and departments across North America, to share strategies on delivering a superior experience. This prestigious summit provides an exceptional learning opportunity for customer experience executives to build knowledge, enhance decision-making and refine their business judgment. In an exclusive setting, senior executives connect with their peers in a rare opportunity to exchange ideas, best practices and insights.

Location: Rosewood Hotel Georgia, Vancouver, BC, CAN
Date: 15-16 May 2012

Keynote Speaker: Michael Starr (Managing Director at Strativity Group, Inc.), Nancy Richardson (Director of Digital Guest Experience at Lululemon Athletica), Scott Allison (Vice President of Canadian Operations at Marriott Hotels & Resorts of Canada), Vicky Stennes (Vice President of Inflight Experience at JetBlue Airways), Royce Chwin (Vice President of Marketing at Travel Alberta), John Morton (President at Market Probe Canada)

Tracks/Topics:

• Adopt the Emerging Trend of Creating the ULTIMATE Customer Experience to Differentiate Your Brand
• Building a Strategic Framework to Improve Customer Experience and Ensure Business Sustainability
• Customer Experience Transformation – The Blueprint to Execution and Profitability
• Delivering on Your Marketing Promise through Customer Experience
• Utilizing Social Media to Revitalize Your Customer Experience through Continuous Employee and Customer Engagement
• Leverage Digital Experience Management to Improve Customer Engagement and Strengthen Loyalty
• Connecting Your Brand with Customer Experience to Create Customer Intimacy

Fees Range: $1645 - $2190
Highlighted Roles : CEO,CIO,CMO,CTO,EVP,Head of Customer Care,Head of Customer Experience,Head of Customer Insight,Head of Customer Service,Head of Loyalty,Head of Marketing,Marketing Director,President,VP
Highlighted Industries: Automotive,Financial Services,Government,Hospitality,Pharma,Retail,Technology,Telecom,Transportation/Automobile,Travel/Tourism,Utility