9th GCC Government and Business Customer Care and Organizational KPI Conference is focusing on the key to customer satisfaction, loyalty and retention to consistently deliver a level of customer service that exceeds and even anticipates the customers expectations for value from government and business organizations in the region.

Location: Burj Al Arab Hotel, Dubai, UAE
Date: 23-26 Jan 2011

Keynote Speaker: Eng. Fahad Humod Al-amaj (GM Customer Care at Saudi Telecom Company), Dr. Gunnar Siebert (CEO at ISPIN), Ms. Janine M. Bensouda (Founder of Bensouda Consulting), Ahmad Tahlak (Chairman at LEVENBERT)

Tracks/Topics:

• Customer Satisfaction and Service Excellence How to measure and to increase
• Customer Care Service Best Practices
• Customer Relationship Management How to Manage and Sustain
• Customer Care Strategies to Increase Organizations Profit
• Organizations customer care strategies during change management

Fees Range: $550 - $2900
Highlighted Roles : Director, Manager
Highlighted Industries: BPO, Government, Technology