Kinbasha Gaming International, Inc. (the "Company") (PINKSHEETS: KNBA), owner and operator of retail pachinko gaming centers in Japan, today announced the expansion of its Customer and Employee Loyalty ("CEL") program throughout its network of 21 gaming centers.

First launched in 2010, the CEL program is devoted to further enhancing Kinbasha's level of client service at its various pachinko parlors throughout Japan. The primary reasons Kinbasha established its CEL program were to:

Manage customer satisfaction from a holistic point of view
Improve working environment for both full-time and part-time employees
Introduce new career paths, especially for female employees

Hatchett Design Remodel is bringing an excellent reputation to home improvement in Virginia Beach. Hatchett, a company that has offered impeccable service in various improvement projects including kitchen and bathroom remodeling in Virginia Beach, is still doing what they’ve always done best: serving homeowners.

Ever since Clarence Ford Hatchett founded the company three generations ago in 1960, they have operated by the same principles that still inspire the current Hatchett team to provide "the highest standard of service" to their clients. In fact, the company takes that standard so seriously that the business is earning customer satisfaction ratings well above the 90th percentile at GuildQuality, an industry website that recognizes "service excellence in the building, remodeling, contracting, and real estate professions." Hatchett has also received a 2012 Guild Master Award, reserved solely for members of GuildQuality whose clients have recognized their work as going above and beyond the standards of the building profession.

Customer Service Delivery Platform (CSDP) is pleased to announce a partnership with SERVICE 800 to enable the seamless integration of customer satisfaction data and metrics from disparate systems.   

SERVICE 800 will also offer CSDP's Service Relationship Management (SRM©) software to its clients to support their service lifecycle management needs.  CSDP is making available its series of Gap Assessment Tune-Ups that include an analysis of a company's enterprise customer intelligence based on SERVICE 800's customer feedback assessment process.

"Organizations regularly rely on multiple, disparate systems across their geographies or business units, and often struggle to manage processes and customer expectations from fractional data," points out Jean Mork Bredeson, President of SERVICE 800.  "CSDP's service lifecycle management is an excellent solution to integrate the cross-system data required to make the best management decisions.  By incorporating SERVICE 800's customer satisfaction and metric tools, CSDP clients are able to build powerful enterprise strategies based on real customer intelligence, service intelligence, and business strengths."

"There's an urgent need for companies to leverage customer intelligence, so we're incorporating SERVICE 800's resources into our service lifecycle management solution," said Jerry Edinger, President and CEO of CSDP. "Now companies will be able to include customer perception and expectations in key management decisions.  In addition, they'll be able to take immediate action on customer feedback, fix problems, and still address underlying operational issues that may be adding cost or draining resources."

A good or bad customer experience can make or break a bank or hotel. Now it's a crucial "moment of truth" for healthcare organizations that have to work harder for consumer engagement and loyalty, according to a report released today by the Health Research Institute (HRI) of PwC US. Management of the customer experience in healthcare is an emerging business requirement as health reform and state exchanges open up a retail market for more than 23 million individual shoppers by 2018.

What makes a positive customer experience in healthcare? According to HRI, consumer perceptions are built across multiple channels -- in person, online, on the phone and increasingly through non-traditional settings such as mobile devices and retail health clinics. Moreover, the ideal experience increasingly is being defined by non-clinical elements, such as convenience, customer service and staff attitude.

Hart InterCivic, a leading national provider of election management and voting systems, today announced a 91% customer satisfaction rating. The rating is based on a survey of Hart’s customer base who responded with an overall customer service rank of above average or excellent.

Since 2007, Hart has consistently surveyed customers and worked to improve customer satisfaction based on customer input. The continuous feedback received is shared in the company’s Relationships Matter customer newsletter. In addition, Hart employees review every comment in the surveys, and customers receive personal calls to address and resolve issues noted. Every department and every employee at Hart contributes to the culture and overall satisfaction of customers.

Badgeville, The Behavior Platform and global gamification leader, today announced an exclusive partnership with PeopleBrowsr, the social media data company, as the only gamification solution which can incentivize and reward specific user behavior across Facebook, Twitter and other leading social sites. This extends Badgeville's Behavior Platform to not only track user behavior occurring across the brand's own ecosystem of websites and internal applications, but also across the social graph independent of these experiences. The is the first time that specific actions occurring directly on Facebook and Twitter can be captured and rewarded within a gamification platform.