Customer Service Delivery Platform (CSDP) is pleased to announce a partnership with SERVICE 800 to enable the seamless integration of customer satisfaction data and metrics from disparate systems.
SERVICE 800 will also offer CSDP's Service Relationship Management (SRM©) software to its clients to support their service lifecycle management needs. CSDP is making available its series of Gap Assessment Tune-Ups that include an analysis of a company's enterprise customer intelligence based on SERVICE 800's customer feedback assessment process.
"Organizations regularly rely on multiple, disparate systems across their geographies or business units, and often struggle to manage processes and customer expectations from fractional data," points out Jean Mork Bredeson, President of SERVICE 800. "CSDP's service lifecycle management is an excellent solution to integrate the cross-system data required to make the best management decisions. By incorporating SERVICE 800's customer satisfaction and metric tools, CSDP clients are able to build powerful enterprise strategies based on real customer intelligence, service intelligence, and business strengths."
"There's an urgent need for companies to leverage customer intelligence, so we're incorporating SERVICE 800's resources into our service lifecycle management solution," said Jerry Edinger, President and CEO of CSDP. "Now companies will be able to include customer perception and expectations in key management decisions. In addition, they'll be able to take immediate action on customer feedback, fix problems, and still address underlying operational issues that may be adding cost or draining resources."