Silver Spring Networks, a leading networking platform and solutions provider for smart energy networks, today announced a new version of its CustomerIQ customer engagement platform, enhancing utilities' ability to empower and connect with their residential, small and medium business, and commercial and industrial customers. CustomerIQ 3.0 enables utilities to deliver actionable energy usage information to customers with multiple metered locations, supports the growing Green Button application ecosystem, expands international capabilities, enables an optimized mobile experience, and provides a consumer feedback module for improved products and services.
"Our updated CustomerIQ platform delivers a more dynamic and personalized experience for end-users and helps utilities better understand how their customers are using this energy information," said Matt Smith, senior director of the demand-side management business at Silver Spring. "Silver Spring's end-to-end customer engagement platform includes an interactive web portal, email notifications, an enhanced mobile site, printed home energy reports, and robust customer service tools. This multi-channel platform, coupled with the ability to support multiple metered devices, creates a strong foundation for expanded demand response, energy efficiency, electric vehicle charging, and distributed-generation applications across both residential and commercial customers."