VoiceNation believes that every encounter with a customer is an opportunity to create a meaningful experience for that individual. It's a company like no other, always putting customers and employees first by keeping open lines of communication. Customers can connect and receive support through live chat, the online customer dashboard, online contact forms, and 24-hour phone availability. Social media platforms have also proven to be a successful way to positively engage with customers as well as overcome concerns. But, what customers will begin to find is a new energy circulating the air; an amped-up personality. "We want our customers to know how wonderful they are. They should feel the excitement of what it means to work with a company on the leading edge of technology; who will provide telecommunication solutions that grow, improve and simplify their business on an every day basis," says Mr. Reeder.
In addition to ongoing staff training, company pep rallies, and strategic business/IT development, VoiceNation is updating its customer retention program. Mashable.com recently reported, there are so many different factors that must work together perfectly within a company to ensure that fans of your brand stay happy.
VoiceNation believes success comes from a combination of employee and customer satisfaction. It's a place where employees enjoy coming to work; a fun environment that challenges and supports career growth. In addition, complete business achievement lies in the ability to meet consumer demands through innovative technology and building customer loyalty through overall brand status.
"Everything we do should be done with excellence. Our customers and staff deserve it," tells Mr. Reeder.