Astute Solutions, a provider of customer service and support CRM, social media and knowledge management solutions, and Transcend United Technologies, a managed services firm, have announced the finalization of a new partnership. With Transcend United serving as a value added reseller of Astute Solutions’ core product offerings, including their social media marketing solutions, the partnership will serve to globally broaden the initiatives of both companies.
With multiple offices located across both North America and India, Transcend United will begin as a reseller of Astute SRM™, a social relationship management solution. This partnership, however, is expected to evolve to include other core solutions, such as Astute Solution’s ePowerCenter™ and RealDialog™. Through this relationship, Transcend United will expand upon their already strong lineup of unified communications, network infrastructure, wireless, and backup, recovery and availability solutions, helping them serve their customer base in previously unexplored ways.