Melrose Jewelers has come up with a customer loyalty program in its Rolex Watches as a thanks giving note to its valued and loyal customers. Melrose Jewelers is the nation's leading online retailer of Rolex wristwatches, other luxury timepieces, and fine diamond jewelry.

“Melrose Jewelers Dollars Rewards Program has been announced in order to thank our customers for their loyalty in choosing us. Customers can now automatically earn 3% cash back in MJ Dollars on all future purchases from our website”, states Krishnan Agarwal, President Melrose Jewelers.

This new program starts working once a customer buys any product from the website of Melrose Jewelers. As soon as the purchase is complete, the customer automatically receives 3% cash back in MJ Dollars. He can then use this towards any future purchases. For example, if a customer purchased a Ladies' Presidential Rolex for $7,225, he now has $217 MJ Dollars in his account. On his next purchase he will be able to use the MJ Dollars earned as a discount.

Barbara A. Brinkman, the former Vice President of Marketing for Macy’s Midwest Region, has joined Armstrong Teasdale LLP as the firm’s Director of Client Relations.

In this role, Brinkman is responsible for the firm’s Client Feedback and Client Team programs aimed at ensuring the highest level of client service and superior value. The Client Feedback Program solicts client input, provides response to any issues and acts to deliver complete client satisfaction. The Client Team Program provides a structure for lawyers and staff to fully meet the expectations of their clients for legal work and service.

Australian supermarket shoppers continue to rank Aldi as top in providing customer satisfaction out of all the Australian supermarkets. This is according to the latest survey findings from the Australian market research company Roy Morgan. Roy Morgan surveyed the views of 7,533 Australian grocery buyers in the six months to November 2011.

Aldi gained in customer satisfaction for the fifth month in a row with 94 per cent of those surveyed saying they were “completely” or “somewhat” satisfied with the supermarket. Coles who have once again matched their highest ever satisfaction result in the survey with 88 per cent saying the same. Woolworths and IGA both scored 85 per cent – both lifting their satisfaction scores on the back of long term declines.

Hyderabad-based brand merchandising and corporate gifting firm eYantra Industries Ltd has acquired Privilege Corner, a Delhi-based corporate rewards and recognition company, for an undisclosed amount. The deal for the Delhi-based company is a 100 per cent buyout cash deal. With this acquisition, Phani N Raj, founder and CEO of eYantra, and Mayank Gupta, director of the company, are joining the board Privilege Corner. However, the entity and the brand name of Privilege will be retained.

Raj has also said that eYantra is in talks with a US-based corporate rewards company for a possible acquisition, which may materialise in the next 5-6 months. It is also looking at global markets like Australia. “We will fund the acquisitions through internal accruals and the funding raised earlier,” said Raj.

Gurgaon-based Privilege Corner is an 18-month-old firm started by Anshul Gupta, Nitin Mathur (co-founder of HealthPA), Harsh Azad (co-founder of Via.com) and Umang Maheshwari. The start-up has already acquired clients in IT & telecom space, providing rewards and loyalty programme solutions. Its flagship product is called the Privilege Club. Privilege Corner had also raised seed funding of $200,000 from private investors in December 2010.

Hino Trucks is proud to announce two new accolades from J.D. Power and Associates.  Hino Trucks ranks highest in customer satisfaction with conventional medium duty engines, four years in a row and Hino Trucks ranks highest in customer satisfaction among conventional medium duty trucks, two years in a row, according to the J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study(SM).

Hino Trucks had the highest scores in all ratings factors for both studies.  "This kind of accolade provides Hino Trucks valuable, independent feedback as we continue our commitment to exceed our customer's performance and power expectations," said Glenn Ellis, Vice President of Marketing for Hino Trucks.  "Hino Trucks has built strong owner loyalty and driver satisfaction with a reputation for producing high quality medium duty trucks in the U.S.  We are proud of these achievements and in Hino's ability to deliver the best product in the industry."

Edgewebhosting Inc., a leading provider of mission-critical managed hosting services, announced the findings from a recent customer satisfaction survey, which resulted in a receiving a Net Promoter Score (NPS) score of 67.

The Net Promoter Score is an industry-standard metric used to gauge the loyalty of a company’s customer relationships by asking a simple question: “on a 0 to 10 rating scale, where 10 is “extremely likely” and 0 is “not at all likely”: How likely is it that you would recommend our company to a friend or colleague?” Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). To calculate the NPS the percentage of Detractors is then subtracted from the percentage of Promoters, resulting in the company’s overall score. An NPS of more than 50 is considered excellent.

“We are very proud to have received such a high Net Promoter score.” said Michael Altman, Chief Operating Officer of Edgewebhosting Inc.  “Building strong relationship with our customers is first and foremost. Having our client’s as such strong advocates of our services is a testament to our team’s commitment to delivering world class support.”

The fourth quarter report of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index shows that customer satisfaction with federal government websites remains near record highs and far surpasses satisfaction with the federal government overall.

According to customer experience analytics firm ForeSee, which produces the Index in partnership with ACSI, the E-Government Satisfaction Index ends the year at 75.1 on the ACSI's 100-point scale, just shy of its record highs set in the second and third quarter of 2011. Meanwhile, the overall federal government scored 66.9 in ACSI's annual U.S. Federal Government report, also released today. Citizens remain considerably more satisfied when they interact with the government online than they are with their government experiences overall.

Since President Obama took office in 2009, his administration has made e-government and government efficiency a priority. The President launched an open government directive aimed at increasing transparency and accountability, and he appointed the nation's first Chief Technical Officer. These efforts seemed to pay immediate dividends as e-government satisfaction climbed to new highs. But as election season gets into full swing, e-government satisfaction appears to be stalling.

Emirates, one of the world's fastest-growing international airlines, and Alaska Airlines announced today the launch of a new frequent flier partnership that will offer travelers the opportunity to accrue Alaska Airlines Mileage Plan miles when they fly to any of Emirates' 118 destinations worldwide, including points across Africa, India and the Middle East.

Emirates Skywards members can also accrue miles across the Alaska Airlines network in the United States (including Alaska and Hawaii), Canada and Mexico.

"As part of our commitment to Seattle, we are launching our service by partnering with Seattle's hometown airline to offer customers the convenience of a frequent flier partnership as well as one-stop check-in and through checked baggage," said Nigel Page, Emirates' Senior Vice President of Commercial Operations for the Americas. "Emirates looks forward to welcoming Alaska Airlines customers with our affordably luxurious service both on the ground and in the air."

FreeCause announced that it helped its roster of loyalty program clients issue a record 1.15 billion reward points to consumers in 2011. The record distribution of points was due largely to the continued technical achievements of FreeCause's innovative rewards-earning solutions built by an award-winning team of engineers combined with the successful tactics FreeCause clients utilized to integrate those tools into engaging online loyalty campaigns.  

Consumers earned the 1.15 billion rewards for their online search and shopping activity through over 300 FreeCause clients' loyalty programs. These clients include top brands, airlines, loyalty companies, sports teams, and non-profits. The 1.15 billion rewards works out to an impressive 3 million rewards per day or 36 points issued every second.

LoyalTree and LionWise have taken a giant step towards changing and revolutionizing the customer loyalty industry with the release of their integrated Mobile-to-POS (Point-of-Sale) customer loyalty platform. The solution allows for the instant inspection of LionWise POS transactional data and the real time delivery of purchase-based rewards through LoyalTree’s new innovative rewards application on mobile devices. The launch of the integration is scheduled for release in early 2012.

The Mobile-to-POS integration will seamlessly enable businesses to reward customers through their mobile device for their specific in-store purchases. “An important benefit is the ability to track a larger percentage of consumer purchase history,” says Filiault. “Historically, point-of-sale transactions tend to be largely anonymous. With the ability for a consumer to enroll and participate simply by using a QR code, merchants can get greater insight into their sales and build stronger bonds with their customers.”