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    • What a job posting can tell you about a company's commitment to #socialmedia http://bit.ly/WvlteC

      17 May 18:00:00

    • Is your company its own worst competition? Inconsistent CX from different team members can create new pressure points http://bit.ly/WTEnNI

      17 May 17:45:00

    • What's missing from follow-the-leader #customer facing programs? Internalization http://bit.ly/XIbxnz

      17 May 17:30:00

    • Why the C-level leadership is key to sustaining #customerloyalty http://bit.ly/14V62n2

      16 May 15:30:00

    • Poorly delivered rewards become a drag on #loyaltyprogram impact http://bit.ly/11QZ7gY

      16 May 15:15:00

    • Cost control and rapid customer engagement are critical success factors for #loyaltyprograms - #gamification can help http://bit.ly/Wvkxaf

      16 May 15:00:00

    • Should you keep every customer you have? #customersurveys will help you to decide http://bit.ly/VUYkDZ #VOC

      16 May 12:30:00

    • The tougher and more disruptive the decision, the more customer insights are needed to support it http://bit.ly/17K0Ofo #VOC

      15 May 14:30:00

    • Can #bigdata from your #loyaltyprograms power change in all parts of your business? http://bit.ly/14aGfJD

      15 May 14:00:00

    • This company shows others how 'half-baked' their #loyaltyprograms are http://bit.ly/15ewcBl

      15 May 13:30:00

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  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
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article: VOC Strategy

Gathering the metrics that drive more confident business decisions

Why do companies measure CSat? Is it a mathematical exercise? Is it a status check?

We say it’s about creating actionability and driving decision making. How can your business take a CSat metric and use it to:

Set direction to improve CX
Establish competitiveness and the basis for taking a more aggressive market approach
Benchmark overall progress of ...

editors' digest: VOC Impact
Study Highlights Importance of VoC for Business Decision Making | The tougher and more disruptive the decision, the more customer insights are needed to support it
news:

Enterprises are going to apply a customer centric approach, to reach all customer touch points they have to  understand feedback, behavior & expectations, analyze them by using CEM analytics.....

event: upcoming

Voice of Customer, customer experience, survey, research, employee and services professionals will converge for one massive show in May, 2013, and you’re invited to attend!

Date: May 14-17 2013

vendor: focus

Beyond Philosophy has pioneered new, proprietary CX methods for analyzing both the rational and ...

 
 

Gartner Customer Strategies & Technologies Summit

Date: 05-06 Jun 2013

Location: London,NV,UK


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