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    • Loyalty IP on

    • #WEBINAR - Join @KathyHeasley as she speaks on "Branding and Customer Service. Who's on First?" May 24 2012 http://bit.ly/L5EMXj

      18 May 19:30:00

    • EOD #LoyaltyNewsCatchup- @NetSpend gains customers,@mercurypay acquires @sundropmobile,Vista Bank uses BuzzPoints +MORE http://bit.ly/JCKQtD

      18 May 19:00:00

    • The Loyalty IP Weekly #Newsletter is out - We've added a new section: Social Loyalty in the Spotlight #SUBSCRIBE at http://bit.ly/Ka0qKP

      18 May 18:30:00

    • If ACTIONABILITY is what you’re after, then think BENCHMARKING — more in our weekly newsletter 'it's OUT -- get it here http://bit.ly/Ka0qKP

      18 May 15:30:00

    • DISH tops DIRECTV and cable in customer satisfaction in 2012 American Customer Satisfaction Index http://bit.ly/JRU7Mx #CSat @dish

      18 May 14:30:00

    • Koodo Mobile gets top ranking in J.D. Power and Associates Canadian Customer Satisfaction Study http://bit.ly/JRU7Mv #CSat

      18 May 14:00:00

    • Vista Bank's customers earn rewards with BuzzPoints http://bit.ly/JRU9UD

      18 May 13:30:00

    • Mercury Payment Systems acquires @sundropmobile http://bit.ly/JRU9UB @mercurypay

      18 May 13:00:00

    • Like Loyalty IP on Facebook for more visual experience of #LOYALTY news, articles and industry happenings http://on.fb.me/w93KUW

      18 May 12:30:00

    • @NetSpend Holdings gaining more customers for its reloadable pre-paid debit cards http://bit.ly/JRU7wf

      18 May 12:00:00

  • Editor's Note
    Welcome (back) to the Ideal Path Customer Loyalty Portal.
    It's funny, every time I read the name of this portal, I'm not satisfied. But then I remember that a short catch phrase can't describe an area that encompasses the act of focusing on and delivering customer experience, satisfaction and loyalty.
    …… Read More.

article: Benchmarking

One factor in choosing your CSat scoring system

A peek at the SatMetrix NPS Benchmark report for several industries reveals a secondary level realization: how easy it is to benchmark using NPS.

The underlying question is: How actionable are those findings?
The answer is: it depends. Companies in differing situations look at NPS results in different ways.

Those who are pursuing a specific strategy at full steam will often look for confirmation of direction in their NPS scores. In that case, the NPS score is highly actionable since it in a very simple way confirms a strategic ...

editors' digest: Benchmarking
ESource Study on Utilities CX Finds SM Gaps | ESource points to study showing that utilities need to worry about more than direct competitors for CX standards
news: Company Survey

Online freight provider Freightquote recently surveyed customers it did business with in 2011. ...

event: upcoming

The Market Insight Forum aims to give research ...

Date: 2012-06-13
Location: Savoy Place, UK
vendor: focus

Insight Now is a innovative company providing measurement of the customer satisfaction and experience. ...

 

Should Your Feedback Surveys Measure the Overall Customer State of Mind?

Protecting the Actionability of Your Feedback ...

How Does GroupOn Affect Your Long Term Customer Loyalty?

A look at how daily deals ...

What Thin Crust Pizza Can Tell You About Defining CX

Understanding the actual experience of the ...

Using Loyalty Systems to Build Your Virtuous Circle

Feeding Gathered Data Back In To ...

NetSpend Holdings gaining more customers for its reloadable pre-paid ...

Flexible customer centric pricing model brings ...

Mercury Payment Systems acquires Sundrop Mobile

Reflects growing trend of loyalty systems ...

Vista Bank's customers earn rewards with BuzzPoints

Vista Bank seeks to increase interaction ...

CITGO expands loyalty bucks program with Pinnacle’s Loyalink

POS integrated loyalty system further empowers ...
 

Retail Customer Experience Executive Summit ...

Date: 06-08 Aug 2012

Location: Hotel Sax,Chicago,IL,USA

EMACS The Customer Experience ...

Date: 10-12 Oct 2012

Location: Manchester Grand ...,San Diego,CA,USA

Loyalty World Africa 2012

Date: 23-26 Oct 2012

Location: Sandton Convention ...,Johannesburg,CA,SA

Loyalty World USA

Date: 29-31 Oct 2012

Location: The Cosmopolitan ...,Las Vegas,NV,USA